This is a sample pattern, not a named client engagement. Named engagements appear when you are ready to publish one.
Grounded knowledge assistant pattern
A sample pattern for chatbots and assistants that answer from the organisation’s own manuals and sites — with a human path when it matters.
Problem
Generic chat widgets produce unreliable answers. Leadership wants AI without a grounding corpus, evaluation, or handoff rules.
What we did
Ground answers in owned material, measure retrieval quality, keep a human path for consequential questions, and refuse demos that cannot be evaluated.
Result
Assistants that cite organisational sources — or say they do not know — instead of improvising policy.
Related services
Next step
Need something similar?
Tell us the organisation, the workflow, and the constraint. We will answer with a practical path.